Contact information
Name, email address, telephone number, billing or service address and other details you provide when contacting or booking with us.
Personal information · bookings · payments · security
MyLimoRide Privacy Policy
Learn what information may be collected, why it is used, when it may be shared, and how to contact MyLimoRide about privacy requests.
Prefer to speak with us?604-999-9025
Plan your ride
Check your rate
Since 1999Operating experience
Flight-aware pickupsArrival timing planned around your flight
Professional chauffeursPre-arranged private service
Upfront route pricingSee your rate before booking
Website, app & booking privacy
MyLimoRide Privacy Policy
This Privacy Policy explains how MyLimoRide may collect, use, disclose and safeguard personal information when you use the website, mobile applications, booking tools, customer support or related services.
The archived 2015 policy contained useful core privacy principles, but some technical references and account requirements are dated. This version keeps the relevant principles while using broader language that can cover the current booking platform and modern payment systems.
Quick answer
What information does MyLimoRide use to arrange transportation?
Depending on the service, MyLimoRide may use contact information, trip details, account information, passenger requests and payment-related information needed to quote, book, operate and support a reservation.
Used forQuotes · Bookings · Support
PaymentsMay use third-party processors
Privacy requestsinfo@mylimoride.com
Information we may collect
Contact, Trip, Account & Technical Information
Trip information
Pickup and destination, travel date and time, flight details, passenger count, stops, vehicle preference, special requests and other reservation information.
Account information
Login credentials, account profile information, saved preferences and business-account details when account features are used.
Device & website information
IP address, browser or device information, cookies, usage information and similar technical data that may be collected when you use the website or app.
Why information is used
Booking, Customer Support, Security & Platform Improvement
Personal information may be used to respond to inquiries, calculate or provide rates, create and manage reservations, communicate pickup instructions, process or support payments, provide receipts, manage accounts, respond to customer-service requests, prevent misuse, comply with legal requirements and improve the website, app and booking experience.
Location or trip-routing information may be used when needed to calculate distance, estimate travel, support pickup coordination or provide location-based booking functions.
Payments & service providers
When Information May Be Shared
Transportation providers
Trip details and relevant passenger information are shared with the third-party limousine provider and chauffeur assigned to fulfill the reservation. This may include pickup and destination details, passenger contact information, timing, flight information, requested vehicle class and other instructions needed to perform the trip.
Payment processors
Payment-related information may be handled by third-party payment processors. Their privacy and security practices also apply to the information they process.
Technology & support vendors
Information may be provided to vendors that host, maintain, secure, analyze or support MyLimoRide systems where reasonably necessary to provide the service.
Legal requirements
Information may be disclosed when required or permitted by applicable law, court order, regulatory requirement, fraud prevention or protection of legal rights and safety.
Cookies & analytics
Website Technologies and Usage Information
MyLimoRide may use cookies, local storage, analytics tags and similar technologies to remember preferences, maintain sessions, understand site performance, improve booking flows and support security. Browser controls may allow you to block or remove cookies, although some site or account functions may not work properly without them.
The archived policy referred specifically to Flash, web beacons and other older technologies. Those references are intentionally not carried forward as assumptions about the current implementation.
Retention & protection
Data Retention, Security & Account Responsibility
Retention
Information may be retained for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud and comply with legal obligations.
Security
Reasonable administrative, technical and organizational safeguards may be used to protect personal information. No internet transmission or storage system can be guaranteed completely secure.
Passwords
Account holders are responsible for keeping passwords and login credentials confidential and should contact MyLimoRide if unauthorized account use is suspected.
Payment card data
Where a third-party processor handles checkout, MyLimoRide may not directly store complete payment-card details in the same way described by the archived 2015 policy.
Your privacy choices
Access, Correction, Withdrawal & Account Requests
AccessYou may request access to personal information MyLimoRide holds about you, subject to applicable legal exceptions.
CorrectionYou may ask to correct information that is inaccurate or incomplete.
ConsentWhere processing relies on consent, you may be able to withdraw that consent subject to legal and service requirements.
Account requestsYou may contact MyLimoRide about account deactivation or related privacy requests.
Retention limitsSome records may still need to be retained for legal, financial, dispute or security purposes.
ContactPrivacy requests can be directed to info@mylimoride.com.
Third parties & external services
External Websites, Features & Independent Providers
The website or app may link to external websites or use third-party services. Those organizations operate under their own privacy policies, and MyLimoRide does not control their independent data practices.
Because MyLimoRide uses third-party limousine providers in each city or market, the assigned provider may also process passenger and trip information under its own legal, regulatory and operational obligations.
Privacy questions
Privacy Policy FAQs
Does MyLimoRide need my trip information?
Yes. Pickup, destination, timing, passenger and related trip details are needed to quote, arrange and support transportation.
Does MyLimoRide use a payment processor?
MyLimoRide may use third-party payment processors for checkout and transaction handling. The processor’s own privacy and security terms apply to the information it handles.
Will my information be shared with the limousine provider?
Yes. MyLimoRide shares the trip and contact information reasonably needed by the third-party limousine provider and chauffeur assigned to fulfill your reservation.
How can I make a privacy request?
Contact info@mylimoride.com with enough information to identify your account or reservation and explain the access, correction, consent or account request you are making.
Questions about how information is handled?
Contact MyLimoRide →