Domestic airport transfers
Cancel at least 12 hours before the scheduled pickup to avoid a cancellation charge. Less notice may result in the full trip amount being charged.
Changes · cancellations · no-shows · booking terms
MyLimoRide Cancellation Policy
Review the general rules for reservation changes, cancellations, no-shows and booking-specific conditions before travel.
Prefer to speak with us?604-999-9025
Plan your ride
Check your rate
Since 1999Operating experience
Flight-aware pickupsArrival timing planned around your flight
Professional chauffeursPre-arranged private service
Upfront route pricingSee your rate before booking
Booking changes & cancellations
MyLimoRide Cancellation Policy
This policy explains the cancellation, change and no-show rules that apply to MyLimoRide reservations. Because MyLimoRide works with third-party limousine providers in each city, the confirmed reservation may also include provider-specific terms when required for a particular market, vehicle or trip.
Unless a confirmed reservation states otherwise, the notice periods below apply to standard MyLimoRide bookings.
Quick answer
How much notice is required to cancel a MyLimoRide reservation?
The required notice depends on the trip type. Standard point-to-point trips generally require 24 hours, domestic airport transfers 12 hours, international airport transfers 24 hours, hourly bookings 48 hours, Sprinters 21 days, and packages 30 days.
Point-to-point24 hours
Hourly service48 hours
Sprinter bookings21 days
Standard notice periods
Cancellation Time Frames by Trip Type
The confirmed reservation remains the final reference if a supplier, vehicle or special booking has different terms.
International airport transfers
Cancel at least 24 hours before pickup to avoid a cancellation charge. Less notice may result in the full trip amount being charged.
Point-to-point transfers
Cancel more than 24 hours before pickup for no cancellation charge. Cancellations made 12 to 24 hours before pickup may be charged 50% of the trip value. Less than 12 hours may be charged in full.
Hourly charters & tours
Cancel more than 48 hours before pickup for no cancellation charge, although any stated non-refundable deposit remains non-refundable. Cancellations made 24 to 48 hours before pickup may be charged 50%. Less than 24 hours may be charged in full.
Mercedes Sprinter bookings
Cancel at least 21 days before the scheduled service date to avoid cancellation charges, unless the confirmed booking states different provider terms.
Packages & special bookings
Cancel more than 30 days before service for no cancellation charge, although any stated deposit remains non-refundable. Cancellations made 14 to 30 days before service may be charged 50%. Less than 14 days may be charged in full.
Changes to an existing booking
Trip Change Policy
Changes to pickup time, date, route, stops, passenger count or vehicle should be requested as early as possible and generally at least two hours before the scheduled pickup. All changes are subject to availability.
If a requested change cannot be accommodated and the trip must be cancelled inside the applicable cancellation window, the reservation may still be charged according to the original booking terms.
No-shows & trip termination
Missed Pickups, Safety & Conduct
No-show
If the chauffeur cannot locate the passenger at the confirmed pickup point after the applicable waiting period and reasonable contact attempts, the reservation may be treated as a no-show and charged in full.
Passenger conduct
MyLimoRide or the operating provider may terminate a trip without refund if passenger conduct creates a safety risk, damages the vehicle, violates applicable law or places the chauffeur or others at risk.
Alcohol & illegal substances
Passengers must comply with the laws that apply in the city or jurisdiction where the trip operates. Illegal conduct may result in immediate termination of service.
Provider-specific rules
Because MyLimoRide uses third-party limousine providers, a confirmed booking may include additional local terms for deposits, vehicle classes, waiting time or high-demand dates.
Before cancelling
Information to Include With Your Request
Reservation number
Include the booking reference so the correct trip can be located quickly.
Passenger name
Use the name attached to the reservation and provide the contact information used when booking.
Exact requested change
State whether you are cancelling or changing the date, time, route, stop, passenger count or vehicle.
Request confirmation
Keep the written response confirming whether the booking was changed, cancelled, repriced or subject to a charge.
Cancellation questions
Cancellation Policy FAQs
Can a third-party provider have different cancellation terms?
Yes. MyLimoRide uses third-party limousine providers in every city. If a provider, vehicle type, package or local market requires different terms, those conditions will be shown with the confirmed reservation and will govern that booking.
Can I change the pickup time instead of cancelling?
Yes, when the change can be accommodated. Changes are subject to availability and should generally be requested at least two hours before pickup.
What happens if I do not show up?
A no-show may be charged in full after the applicable waiting period and reasonable attempts to contact the passenger.
Are deposits refundable?
Any deposit identified as non-refundable when the booking is confirmed remains non-refundable even when the cancellation itself is made outside the normal charge window.
Need help with a current reservation? Have the booking number ready when contacting support.
Contact MyLimoRide →